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How can I track my order?You can track your order using the tracking information provided in the confirmation email. Additionally, you can log in to your account on our website and view your order status and tracking details.
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What should I do if I receive a damaged or incorrect item?If you receive a damaged or incorrect item, please contact our Customer Care Team immediately via WhatsApp at +91-7600130164 or email sales.laroyal@gmail.com. We will guide you through the process of returning the item and receiving a replacement or refund.
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How do I return or exchange an item?If you need to return or exchange an item, please refer to our Return and Exchange Policy on our website. You can also contact our Customer Care Team for assistance with the return or exchange process.
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How long does delivery take?Domestic deliveries typically take 3 to 7 business days in transit after the parcel is submitted to the courier company. International shipping usually takes 10 to 15 days. If you need urgent delivery, please contact us in advance, and we will do our best to accommodate your request.
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What are the different modes of payment available?We offer two payment gateways: PayPal (credit card, debit card, wallets, net banking) and RazorPay (net banking, credit cards, debit cards, wallets, and UPI).
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How secure is your online payment system?We prioritize your safety and privacy. All transactions and payments are processed in a secure environment by world-class payment gateways, complying with industry standards. We do not save customer credit or debit card details as payments are made on the respective payment gateway pages.
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What do I do in case my payment fails?If your payment fails, please reach out to our Customer Care team. They will check the transaction details and send you an email regarding your payment status and how to proceed.
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What about the safety of the personal details that I have shared with you?We are committed to ensuring the safety of your information, which will not be disclosed anywhere. This information helps us provide better service, faster checkout, and improved tracking of your products. We do not save customer credit or debit card details.
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Do I need an account to place an order?Yes, you need to register and create an account to place an order. This involves a few simple steps and requires only necessary contact details. Creating an account allows for faster checkout, easy delivery tracking, and the ability to save your favorite products to a Wishlist.
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How do I place an order with special requests?For orders with special requests, fill out the enquiry form on our "Contact Us" page. Alternatively, you can email us at sales.laroyal@gmail.com or contact our Customer Care Team via WhatsApp at +91-7600130164 with your requirements.
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Can I place an order over the phone?Yes, you can place an order over the phone by contacting our Customer Care Team at +91-7600130164. They will assist you in placing your order and answering any questions you may have.
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Can I change or cancel my order once it has been placed?Once an order is placed, it can only be changed or canceled within 48 hours. Please contact our Customer Care Team as soon as possible via WhatsApp at +91-7600130164 or email sales.laroyal@gmail.com to request changes or cancellations.
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Where can I share my measurements?You can select a standard size at the time of purchase, and we will make the product accordingly. For specific measurements or instructions, you can provide them at the time of order or email us at sales.laroyal@gmail.com. You can also contact our Customer Care Team via WhatsApp at +91-7600130164 with your order number after placing the order.
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Do you make customized items that are not on your website?Yes, we specialize in Customized Clothing. You can share any item or image with us, and we will try our best to accommodate your request within a friendly budget. Contact us via the "Contact Us" page, email at sales.laroyal@gmail.com, or through WhatsApp at +91-7600130164.
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Do you undertake corporate orders?Yes, we handle corporate orders for events, exhibitions, and celebrations. We offer bulk orders of products and exclusive selections of gift cards and coupons. For inquiries, email sales.laroyal@gmail.com or contact our Customer Care Team via WhatsApp at +91-7600130164.
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